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  Jessica Payson Added April 05, 2018

  ★ ☆ ☆ ☆ ☆
  As a local living in the Forestville area, it is impossible for me to avoid visiting this post office as I need to get my parcels from time to time. I can confidently say that everytime I have visited this post office, I have always experienced terrible customer service. Under the new ownership of Alan, I always leave feeling incredibly furious with his lack of respect for his customers. The first time, I went to take my passport photos. After he had taken the photos, I asked for the photos to be emailed. It was at this point he said in an annoyed tone, "you should have told me before, it takes a long time". By "long time", I think he meant an extra thirty seconds. Why wouldn't you want to make an easy extra $6 for simply emailing some photos? The only reason he actually said this was because there was now a line of customers trailing out the door. It is not my fault that you are greedy and do not want to hire any extra employees to work during peak hours. Hence, you cannot blame me for this line of unserved customers who will have to wait because of you're mistake. The second time, I went to pick up my parcel. As I opened my wallet to get my ID, I was struggling to get out my drivers' licence as it was stuck in a sleeve. Then, Alan laughed condescendingly at my struggle like this was a joke. The third time, I needed to send an express package. Obviously being unhelpful again, as this was my first time sending express mail, Alan said as I asked for his help, "just do whatever you need to do and bring it (the package) back to me". I cannot understand how a salesperson, let alone the owner of the shop, could be so rude to those who actually keep their business alive. For future postage needs, I will definitely not be returning to the Forestville post office. This is just a warning for those who wish to use this post office.

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Australia Post provides reliable and affordable postal, retail, financial and travel services.